Protection of Information
VSM values the trust its customers place in the company. Accordingly, VSM adheres to the highest ethical standards in gathering, using and safeguarding customer information that is entrusted to the company.
Use and Collection of Customer Information
VSM does not rent, or sell information about its customers. Access to information about VSM customers is restricted to the VegasSportsMasters.com family of businesses. Third parties that need access to VSM customer information in order to provide operational or other support services to VSM must agree to safeguard customer information in strict compliance with VSM policy.
VSM gathers only the customer information that is needed to administer its business, provide superior service and communicate offers on merchandise and services that VSM believes will be of interest to its customers.
VSM limits access to customer information to those employees who need it to carry out their business functions. VSM educates its employees about VSM policies and practices in regard to safeguarding customer information; preventing its unauthorized access, use or disclosure; and, ensuring its proper handling.
Accuracy and Security of Customer Information
VSM makes all reasonable efforts to ensure that the customer information it maintains is accurate, timely and secure.
VSM will monitor and adopt, as appropriate, new technological developments that are designed to aid in ensuring the accuracy and security of customer information.
VSM enforces its policies in regard to gathering, access and use of personal customer information by its employees and authorized third parties.
Personally Identifiable Information
VSM will not collect any individually identifiable information about you such as your name, address, telephone number, or email address unless you provide it to us voluntarily.
VSM World Wide Web sites collect personally identifiable information (such as name, address, telephone number, or e-mail address) from Web site visitors only when visitors voluntarily provide such information to VSM. VSM Web site visitors who do not want their personally identifiable information collected online are asked not to submit such information to VSM.
VSM Web site visitors are informed that when they provide VSM with personally identifiable information online, that information is kept within the VSM family of businesses. Visitors are further informed that, unless specifically stated otherwise, the personally identifiable information may be stored and used by VSM to better understand its customers’ needs, to improve VSM products and services, and to contact customers regarding offers that may be of interest to them.
If VSM Web site visitors previously provided their e-mail addresses to VSM and would like to have their e-mail addresses removed from VSM e-mail mailing lists, VSM asks them to send an e-mail message to CustomerService@VegasSportsMasters.com. VSM informs such visitors that it will use reasonable efforts to delete their e-mail addresses from its existing files.
When you do provide us with individually identifiable information, we may use that information in the following ways unless stated otherwise: we may store and process it to better understand your needs and how we can improve our products and services; we may use it to contact you; and we may provide it to the VSM family of businesses.
VSM has no intention of collecting personally identifiable information (name, address, telephone number, or e-mail address) from children (individuals under the age of 18) online and using that information for marketing purposes. Where appropriate, VSM will specifically instruct children not to submit such information on VSM Web sites.
Where appropriate, VSM will specifically instruct children not to submit such information on our Web site or in response to advertisements. If a child has provided VSM with an e-mail address, VSM asks that a parent or guardian of the child contact VSM at CustomerService@VegasSportsMasters.com if they would like the e-mail address deleted from VSM e-mail mailing lists. VSM informs customers that it will use reasonable efforts to delete such e-mail addresses from its existing files.
Personally Identifiable Information Collected Automatically
VSM Web Site may collect information from Web site visitors that is not personally-identifiable, including the visitor`s operating system, browser, domain name, and the specific web pages on the VSM Web site that are accessed or visited. VSM only collects this information in the aggregate, and only uses it to improve VSM Web sites.
Information Placed Automatically on Visitors’ Computers
VSM informs Web site visitors that when they visit VSM Web sites, VSM may store some information on the visitor’s computer in the form of a “cookie” or similar file. These files allow VSM to tailor a Website to reflect a customer’s listed or historical preferences. Most Web browsers allow Web users to exercise control over such files on their computers by erasing them, blocking them, or notifying the user when such a file is stored. VSM Web site visitors are asked to refer to their browser’s instructions to learn about those functions.
Whom to Contact
If you have submitted individually identifiable information through a VSM Web site or interactive advertisement and would like that information deleted from our records, please contact us at CustomerService@VegasSportsMasters.com. We will delete this information from our existing files.
To request removal from an e-mail promotional list, please click the “Reply” button from within the e-mail advertisement you received and place the word “Remove” in the subject line or follow the instructions for removal included in the advertisement. As our systems require the e-mail address exactly as it was originally entered, this is the most effective method to insure removal. Separately written requests for removal may take more than one request to insure removal despite the fact that we make every effort to honor every removal request immediately upon receipt.
Your purchase is a commitment of your willingness to pay for a specific service or information. Once your transaction is complete and you have been linked to the selection/information page then you are obligated to pay for that service/information.
For all “Pay After You Win” services… there can be no refunds. Although authorized, your credit card will not be charged until the results of the games provided are official. Fees for service will be charged regardless of whether the customer uses information or not.
For all “Pay-First” services… in general there are no refunds once you complete your transaction. More specifically, once you, the customer, have been linked to any selection pages, received selections via e-mail or received selections by telephone, no refund can be issued. We will, however, provide an alternative service if you, the customer, are dissatisfied with the service/program you initially purchased.
Our services are the absolute best our handicappers can make them. As the service subscribed to includes sports handicapping information, our customers must accept that the information will not, as a rule, be guaranteed, just like the Stock Market, and that past performance is not a guarantee of future results. What is guaranteed is that every customer will receive the information that they are entitled to, based on the service selected.
From time to time, “Pay First” services will be offered with a guarantee. The specific terms of the guarantee will be detailed in the service description. The terms shall be only as described and nothing more. (i.e. A guarantee for free service in the event that a particular result is not achieved will only entitle the customer to the free service specified and will not entitle that customer to a money back refund.)
Should no return or guarantee be provided in the promotional materials for a publication, we guarantee satisfaction of our publications. If you are not satisfied, simply return your purchase in its original packaging, with your original receipt or email confirmation within 30 days of your date of purchase for a refund or exchange. The publication must be in original and unused condition, suitable for resale. All refunds will be issued in the same form as the original method of payment. Shipping and handling charges are non-refundable (even those included as part of the sale price of the publication). No refunds or exchanges will be accepted after 30 days. Replacement books obtained in an exchange transaction are not eligible for refund.